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05-May-2019, Ad#: 18213, Views: 26
Category: Customer Service



Customer Success Advisor mit fliessendem Deutsch (Fulltime)
Talent Search People
Job location
Lisbon

Company introduction
Wir suchen eine*n Customer Success Advisor*in mit sehr guten Deutschkenntnissen für die Zusammenarbeit mit einem führenden Customer-Experience-Optimierer! Ihre Aufgabe besteht im Aufbau und der Förderung von positiven Kundenbeziehungen!
Präzise und verständnisvolle Kommunikation sind Ihre Stärke? Werden Sie Teil des Teams!


With more than 15 years of experience, our client is a worldwide leader in Customer Relationship Management. Among the offices in 91 different countries around the world, the Portuguese location is a very international one with 15 different languages spoken. In this environment, acknowledgement of individual contribution is essential to ensure the collective success.

Job description
Function
As a Customer Success Advisor you will provide support to the clients of the company.

Depending on the project you will have different responsibilities:

TOURISM SECTOR:

  • Booking management (altering, cancelling or creating new reservations)
  • Advising customers on the services we provide on the phone or by email
  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
  • Post-sales service (litigation and compensation management)
  • Handling and management the administrative process (invoicing, written communication, travel documents)

CONSUMER GOODS:

  • Offering information, solutions and counselling to customers regarding the company’s services
  • Registering contacts and client information according to the work procedures
  • Compliance with company regulations for Data Protection and Information Security
  • Maintaining positive customer relationships through a responsible treatment of each contact
  • Achievement of the performance targets defined by the project




Offer
  • Contract with the company
  • Attractive Salary Package: Base Salary + Bonus
  • Food allowance provided
  • 3 months of accommodation for candidates coming from abroad
  • Flight ticket refund after 6 months in the company
  • Private Health insurance after 6 months in the company
  • Great location of the office, easy to commute
  • Possibility to evolve in the company, apply for higher positions internally or to do an international mobility
  • Multicultural environment
  • Initial and ongoing training to help you learn, grow and succeed

Candidates
Internationals

Qualifications
Requirements
We are looking for a professional with the following qualifications, experience and skills:

Qualifications

  • Fluent or native in German (min C1) with a good command of English (B2)
  • Advanced IT skills (MS Office Package, Email Social Media)

Experience

  • Experience in customer contact is a plus

Soft skills

  • Excellent listening and communication skills
  • Positive attitude and team spirit
  • Multitasking
  • Attention to detail and high energy
  • Excited about building a friendly yet professional relationship with the customer

Other:

  • For non-EU applicants it is mandatory to hold a valid work permit

Contact
Talent Search People
Clara Schloemer (DE, ENG, ES)

Phone: (+351) 211450153
E-mail: 
Website: https://www.talentsearchpeople.eu/en/jobs/lisboa/customer-su

Please mention "Workster.com Ad#18213" in your cover letter when applying for this position. 


 
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